Last Updated: 15 May 2026
Privacy Policy
Xenia Locksmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how Xenia Locksmith collects, uses, discloses, and safeguards your information when you visit our website www.xenialocksmith.com, contact us, or use our locksmith services in Xenia, OH.
By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information").
a. Information You Provide to Us
When you interact with Xenia Locksmith, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address when you fill out contact forms on our website, call us for service, or schedule an appointment. This information is essential for us to dispatch technicians and communicate service details. * Service Details: Information about the locksmith service you require, such as the type of lock, location of service, details of your emergency, vehicle make/model (for automotive locksmith services), and access instructions. * Payment Information: When you pay for our services, we collect payment details such as credit/debit card numbers or other payment method information. Please note that full payment card details are processed by secure third-party payment processors and are not stored directly by Xenia Locksmith. * Correspondence: Records of any communications you have with us, including emails, phone calls, and chat messages.
b. Information Collected Automatically
When you visit our website, we may automatically collect certain non-personal information about your device and browsing activity: * Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand how users interact with our website. * Cookies and Tracking Technologies: As detailed in Section 8, we use cookies and similar technologies to enhance your experience, analyze website traffic, and understand user behavior.
2. How We Use Your Information
Xenia Locksmith uses the information we collect for various purposes, including: * To Provide Services: To fulfill your requests for locksmith services, including dispatching technicians, scheduling appointments, and providing emergency assistance. * To Communicate With You: To respond to your inquiries, provide service updates, confirm appointments, send invoices, and deliver other service-related communications. * To Process Payments: To process your payments for services rendered through secure third-party payment processors. * To Improve Our Services: To understand how our customers use our services and website, allowing us to enhance our offerings, optimize our website, and improve customer experience. * For Internal Operations: For record-keeping, administrative purposes, troubleshooting, data analysis, and to maintain the security of our website and services. * To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.
3. How We Share Your Information
Xenia Locksmith may disclose your information to third parties in the following circumstances: * Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These include: * Our locksmith technicians who need your service address and contact information to perform the requested service. * Payment processors (e.g., Stripe, Square) who handle financial transactions. * Website hosting providers. * Analytics providers (e.g., Google Analytics). * Customer relationship management (CRM) tools. * These third parties are obligated to protect your information and use it only for the purposes for which it was provided. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Xenia Locksmith does not sell your personal information to third parties.
4. Data Protection and Security Measures
Xenia Locksmith implements reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include: * Using secure servers and encryption (SSL/TLS) for data transmission on our website. * Restricting access to personal information to authorized employees and technicians who need the information to perform their job duties. * Regularly reviewing our information collection, storage, and processing practices to guard against unauthorized access to systems.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Xenia Locksmith cannot guarantee its absolute security.
5. Third-Party Services
a. Google Analytics
We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to gather data such as pages visited, time spent on pages, and the path taken through the website. This information is anonymized and helps us understand website traffic and improve user experience. You can learn more about Google Analytics' privacy practices and opt-out options by visiting the Google Analytics Opt-out Browser Add-on page.
b. Payment Processors
When you make a payment for Xenia Locksmith services, your financial information is processed by secure third-party payment processors. We do not directly store or process your full payment card details. These payment processors are PCI DSS compliant and are responsible for protecting your payment information. Their privacy policies govern the collection and use of your payment data.
c. External Links
Our website may contain links to third-party websites. Xenia Locksmith is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
6. Cookies and Tracking Technologies
Xenia Locksmith's website uses "cookies" and similar tracking technologies to enhance your experience and analyze website usage. * What are Cookies? Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. * How We Use Cookies: We use cookies for various purposes, including: * Essential Cookies: Necessary for the website to function correctly (e.g., allowing you to navigate the site). * Analytical/Performance Cookies: To collect information about how visitors use our website, which helps us improve its functionality and content (e.g., Google Analytics). * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
7. Your Rights Under US State Privacy Laws
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and others. Xenia Locksmith respects these rights and is committed to upholding them.
These rights may include: * Right to Know/Access: The right to request that Xenia Locksmith disclose what personal information we collect, use, disclose, and/or sell about you. * Right to Delete: The right to request the deletion of personal information that Xenia Locksmith has collected from you, subject to certain exceptions. * Right to Correct/Rectify: The right to request the correction of inaccurate personal information that Xenia Locksmith maintains about you. * Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information. As stated previously, Xenia Locksmith does not sell your personal information. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact Xenia Locksmith using the contact information provided in Section 13. We will verify your request and respond in accordance with applicable law.
8. Data Retention
Xenia Locksmith retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements). When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Xenia Locksmith's services are not directed at, and we do not knowingly collect personal information from, children under the age of 13. If you are under 13, please do not provide any personal information to us. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
10. Changes to This Privacy Policy
Xenia Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how Xenia Locksmith is protecting your information. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, or if you wish to exercise your privacy rights, please contact Xenia Locksmith:
Business Name: Xenia Locksmith Address: 1183 Circle Dr, Xenia, OH 45385, USA Email: support@xenialocksmith.com
